Terms of service

 

These Terms of Service govern the use of petalandpupo.shop and purchases made through the website.

Throughout these Terms, “we,” “us,” “our,” and “petalandpupo.shop” refer to the operator of the online store trading under the name petalandpupo.shop. “Customer,” “you,” and “your” refer to the person accessing the website or placing an order.

Contact:

Email: info@petalandpupo.shop

By using the website or placing an order, you agree to these Terms. Mandatory consumer rights remain unaffected.

1. Eligibility

You must have the legal capacity required to enter into a binding contract.

Where a person does not have full legal capacity, an order may only be placed with the involvement and authorization required under applicable law.

You may not use the website for unlawful, fraudulent, abusive, or unauthorized purposes.

2. Products

We sell women’s fashion products, which may include:

  • Dresses

  • Mini dresses

  • Jeans

  • Skirts

  • Fitted trousers

  • Tops

  • Seasonal clothing

  • Related fashion items

Product availability may change without notice.

We make reasonable efforts to describe products accurately. However:

  • Screen settings may affect displayed colors.

  • Measurements may vary slightly.

  • Manufacturing batches may have minor differences.

  • Photographs may include styling items not included in the purchase.

  • Product availability may change before an order is accepted.

The product description applicable when an order is placed forms part of the purchase contract.

3. Prices

Prices are displayed in the currency shown on the website.

For consumers in Germany, displayed consumer prices include applicable statutory value-added tax where required, unless the website clearly and lawfully states otherwise.

Any additional charge payable by the customer will be disclosed before the order is submitted.

We may change prices at any time. A price change does not affect an order that has already been accepted, except where correction is legally permitted because of an obvious error.

4. Order Process

The product presentation on the website is an invitation for customers to submit an order and does not necessarily constitute a binding offer by petalandpupo.shop.

The customer submits a binding order by:

  1. Selecting products.

  2. Adding them to the shopping cart.

  3. Entering the required checkout information.

  4. Reviewing the order.

  5. Selecting an available payment method.

  6. Activating the final order button indicating an obligation to pay.

Before submitting the order, the customer may review and correct input errors using the checkout controls.

5. Contract Formation

An automated order-receipt message confirms that the order has been received. It does not necessarily mean that the order has been accepted.

The purchase contract is formed when we:

  • Send an express acceptance or shipping confirmation;

  • Dispatch the product; or

  • Otherwise clearly accept the order,

whichever occurs first.

We may reject or cancel an order before acceptance where there is a lawful reason, including:

  • Product unavailability

  • Obvious pricing error

  • Suspected fraud

  • Payment failure

  • Delivery restrictions

  • Incorrect order information

  • Violation of these Terms

  • Legal or regulatory restrictions

If payment has already been collected for an order that is not accepted, the relevant amount will be refunded.

6. Payment

Available payment methods are displayed during checkout.

The customer must provide accurate payment and billing information and must be authorized to use the selected payment method.

Payment processing may be performed by a third-party payment provider. The provider’s terms and privacy information may also apply.

We may delay shipment while:

  • Payment is pending

  • Payment authorization is incomplete

  • Fraud screening is being performed

  • Additional verification is reasonably required

7. Shipping

All qualifying orders receive free standard shipping.

The estimated total delivery time is generally 15 to 20 days from order confirmation unless another estimate is clearly disclosed.

Delivery estimates are not guaranteed delivery dates unless expressly confirmed as such.

Further information is provided in the Shipping Policy.

8. Delivery Information

The customer must provide a complete and accurate delivery address.

We are not responsible for avoidable delay caused by:

  • Incorrect address information

  • Missing apartment or unit information

  • Incorrect postal code

  • Unavailable recipient

  • Failure to collect a package

  • Delivery restrictions not disclosed by the customer

Customers should contact info@petalandpupo.shop promptly if address information needs to be corrected.

Address changes cannot be guaranteed after an order has entered processing or has been dispatched.

9. Transfer of Risk

For consumer purchases, the risk of accidental loss or damage transfers in accordance with mandatory consumer law.

Where the customer independently commissions a carrier not offered by us, different statutory rules may apply.

10. Retention of Title

Products remain our property until the purchase price has been paid in full, to the extent permitted by applicable law.

11. Right of Withdrawal

Eligible consumers may have a statutory right to withdraw from an online purchase within 14 days.

The conditions, procedure, return-cost allocation, and refund process are explained in the Return and Refund Policy.

Nothing in these Terms restricts a mandatory right of withdrawal.

12. Product Inspection

Customers should inspect delivered products within a reasonable period.

Visible transport damage should be reported promptly to info@petalandpupo.shop. Prompt reporting helps us investigate the matter but does not eliminate statutory rights when a report is made later.

13. Conformity and Statutory Warranty

We are responsible for providing goods that conform to the purchase contract as required by applicable law.

Mandatory rights relating to defective or non-conforming goods remain unaffected.

Depending on the circumstances and legal requirements, remedies may include:

  • Repair

  • Replacement

  • Price reduction

  • Contract termination

  • Refund

  • Damages where legally available

Any voluntary commercial guarantee is separate from and does not replace statutory rights.

14. Promotions and Discount Codes

Promotions may be subject to specific conditions.

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash.

  • Discount codes apply only during the stated validity period.

  • One code may be used per order.

  • Codes cannot be applied retrospectively.

  • Codes may not apply to every product.

  • Codes may be withdrawn where they were issued or used through fraud or error.

A promotion does not limit mandatory consumer rights.

15. Customer Accounts

Customers may be permitted to create an account.

The customer is responsible for:

  • Providing accurate information

  • Maintaining credential confidentiality

  • Restricting access to the account

  • Informing us about suspected unauthorized access

We may suspend an account where reasonably necessary to protect the customer, other users, the website, or our legal interests.

16. Acceptable Use

Customers must not:

  • Use the website unlawfully

  • Introduce malware or harmful code

  • Attempt unauthorized access

  • Interfere with website security

  • Scrape the website in a manner that harms its operation

  • Submit fraudulent orders

  • Impersonate another person

  • Misuse payment methods

  • Abuse return or promotion systems

  • Infringe intellectual-property rights

  • Use automated systems to overload the website

We may restrict access when reasonably necessary to prevent misuse.

17. Intellectual Property

Website materials, including text, graphics, store design, photographs, logos, product presentations, and software elements, may be protected by intellectual-property laws.

Access to the website does not transfer ownership of intellectual-property rights.

Content may not be reproduced, commercially exploited, distributed, modified, or republished without authorization, except where permitted by law.

Third-party trademarks remain the property of their respective owners.

18. Reviews and User Content

Where customers may submit reviews, photographs, comments, or other content, the content must:

  • Be truthful

  • Relate to the relevant product or service

  • Not be unlawful

  • Not infringe another person’s rights

  • Not contain malicious code

  • Not contain confidential personal data

  • Not be misleading or fraudulent

By submitting content, the customer grants us a non-exclusive right to display and use that content for operating and promoting the store, subject to applicable law and privacy rights.

We may moderate or remove content where reasonably necessary.

19. Third-Party Services

The website may use or link to third-party services, including:

  • Shopify

  • Payment providers

  • Shipping providers

  • Social-media services

  • Analytics tools

  • Customer-service tools

Third-party services may be governed by separate terms and privacy policies.

We are not responsible for an independent third party’s acts or omissions except where liability cannot legally be excluded.

20. Website Availability

We aim to maintain website availability but do not guarantee uninterrupted access.

Access may be affected by:

  • Maintenance

  • Security incidents

  • Hosting interruptions

  • Network failures

  • Software updates

  • Events beyond reasonable control

We may modify or discontinue website features, provided that doing so does not unlawfully impair an existing customer contract.

21. Liability

We are liable without limitation where liability cannot legally be excluded or restricted, including liability for:

  • Intentional misconduct

  • Gross negligence

  • Injury to life, body, or health

  • Fraudulent concealment

  • An expressly assumed guarantee

  • Mandatory product-liability obligations

For slight negligence affecting an essential contractual obligation, liability may be limited to foreseeable damage typical for the contract, where legally permitted.

An essential contractual obligation is an obligation whose performance is necessary for proper execution of the contract and on which the customer may normally rely.

Nothing in these Terms excludes a consumer right or remedy that cannot lawfully be excluded.

22. Events Outside Reasonable Control

We are not responsible for delay caused by circumstances outside our reasonable control, such as:

  • Severe weather

  • Natural disasters

  • War or civil unrest

  • Government restrictions

  • Epidemics

  • Customs disruption

  • Carrier interruption

  • Labor disputes

  • Infrastructure outages

We will take reasonable steps to reduce the effect of the event and perform our obligations as soon as reasonably possible.

Mandatory customer rights relating to substantial delay remain unaffected.

23. Personal Data

Personal data is processed in accordance with our Privacy Policy and applicable data-protection law.

Customers should review the Privacy Policy before submitting personal information.

24. Complaints

Complaints may be sent to:

info@petalandpupo.shop

The customer should include:

  • Full name

  • Order number

  • Description of the issue

  • Requested resolution

  • Relevant photographs or evidence

We will attempt to review complaints within a reasonable period.

25. Consumer Dispute Resolution

petalandpupo.shop is not willing or obliged to participate in dispute-resolution proceedings before a consumer arbitration board unless participation becomes mandatory under applicable law.

This statement does not restrict a customer’s right to bring a claim before a competent court.

26. Governing Law

These Terms and purchase contracts are governed by German law, excluding the United Nations Convention on Contracts for the International Sale of Goods.

For consumers residing in another country, this choice of law does not deprive the consumer of mandatory protections that apply under the law of the consumer’s habitual residence.

27. Jurisdiction

Jurisdiction is determined by applicable law.

A consumer may bring proceedings in any court made available by mandatory consumer-jurisdiction rules.

Nothing in these Terms requires a consumer to bring proceedings exclusively in a location that cannot lawfully be imposed.

28. Severability

If a provision of these Terms is invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law.

The invalid provision will be replaced by the applicable statutory rule rather than by a provision that unfairly disadvantages the consumer.

29. Changes to These Terms

We may update these Terms for future use because of:

  • Legal changes

  • Operational changes

  • Website changes

  • Security requirements

  • Changes to available services

The version applicable to an order is generally the version made available when the order was submitted.

Changes will not retroactively modify an existing contract unless legally permitted and agreed where required.

30. Contact

Questions about these Terms may be sent to:

petalandpupo.shop
Email: info@petalandpupo.shop